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Since 1971, Shiloh has provided a comprehensive maintenance
service, including all parts, labor, and travel. Our
reputation for customer satisfaction and quick response has
built Shiloh into one of the region’s largest computer service
providers. What you may not know is how much more Shiloh has
to offer. From guidance and recommendations, to providing IT professionals
for that special project, Shiloh is your partner in
establishing the computer systems and applications essential
to your success. At Shiloh, we evaluate your company’s needs
and offer solutions tailored to your budget, even providing
remote management of many daily computer hassles.
Ad Hoc Personnel Your company prides itself
on an internal IT department, one that handles almost any
emergency or project with ease. But business is growing,
making new demands on the network infrastructure, pushing your
people to their limit. Then the news comes: you’ve lost a key
employee to sick leave for an indefinite period. What do you
do?
Shiloh is ready to provide the IT personnel you need. Whether
it is an add-on or administrative project, or to fill in
during a temporary absence, Shiloh’s qualified technicians are
well-versed in LAN and WAN technologies, database applications
and reporting, network security and backup, domain name
registration, email accounts, anti-virus, hardware and
software installation, PC maintenance and repair, as well as
systems like Small Business Server 2000 and server based
computing solutions, such as Windows 2000 Terminal Services
and Citrix MetaFrame.
Whatever your needs, Shiloh’s experienced IT staff is ready
and available to do more than the traditional service call. We
want to help your business succeed.
Evaluating Needs The computer systems and
solutions your business has employed for years are aging,
becoming less effective by the day. You know it, but other
than a vague sense that Windows 95 was “a long time ago,” you
have neither the time nor experience to figure out where your
company’s computer systems need to be.
Shiloh’s free Business Computing Needs Analysis provides a
complete audit of all your company’s computerized functions.
It includes specific hardware and software recommendations,
along with estimates for the purchase or lease of needed
systems. The analysis includes a professional follow-up,
reviewing your company’s needs and pointing out ways to head
off computer problems. Call on Shiloh to save you time, money,
and frustration, while bringing your company up to pace with
today’s IT challenges. Remote Management
It’s morning at the office, the coffee is brewing, and before
you can reach for a donut someone informs you that virus
warnings have begun to pop-up everywhere. Norton AntiVirus has
gone through its routines, but this is a bad bug and the
attempt to quarantine has failed. Even this would not be a
problem, if someone had not panicked and clicked the wrong
choice on a dialog box before Norton could delete the
intruder. Is the virus gone or in hiding?
You call Shiloh. Using Windows 2000 Terminal Services, the
technicians at Shiloh access your system using a secure,
web-based browser. They examine the virus warnings and
anti-virus activity logs, assuring you that the software has
worked and your system is clean.
“On average, we use our ability to remotely manage problems on
a daily basis,” said Alan Halula, Shiloh’s Senior Field
Technician. “It saves customers a lot of service calls.
Typical issues we deal with include: finding and restoring
needed backup files, troubleshooting virus warnings, dealing
with lost passwords, updating printer drivers, freeing up
resources when networks are overloaded, and even helping
customers as far away as Canada with software installations.”
Providing comprehensive maintenance, training, skilled
personnel, system evaluations, and remote management of
problems, Shiloh can be the one service company you rely on to
keep our business moving forward. |
