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I don't have a
network. How do I know if I need one or if it is cost
effective?
If you have a need to share data
(documents, pictures, spreadsheets), share internet access,
or share expensive equipment (such as a color laser printer
or a duplexing printer), a network is the answer you’re
looking for. At Shiloh, we specialize in network
integration - the art of finding the right combination of
hardware and software that meets your specific needs in a
cost-effective way.
Contact Shiloh
Service, Inc. today to meet with a qualified IT support
technician.
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What happens if I
need help after my new computer hardware and software is installed?
We understand that everyone isn't a
computer tech! Shiloh IT Customer Support works with you to
help you understand your new or existing network. New users
frequently call in as they need help with issues they do not
see every day.
We often solve problems using Remote
Support
or with a short service call. With a service contract you
receive immediate response. All of our sales include a
one-year service agreement.
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How quickly do you
respond when my network fails or I can't get email?
With a Shiloh service agreement, we
respond to problems with your file server within 4 business
hours. For problems with a workstation or printer we will
be onsite within 8 business hours.
If you do not have a service agreement with a
vendor, it is much more difficult to get fast service when
your equipment fails. Learn more about our
Basic Maintenance Plan
and Premier Services Plan.
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What brands of
computer hardware and peripherals does Shiloh carry?
Shiloh Service, Inc. carries many of the
major brands including AOpen, Hewlett Packard, Compaq,
Okidata, Intel, Cisco and many more manufacturers.
We sell the computers, computer
peripherals (modems, mice, monitors), computer
upgrades, laptops, printers, networking equipment, and
software that you need to run your office as effectively as
your budget allows. Call Shiloh Service, Inc. at
724-863-0190 for more information.
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Do you sell computer software
too?
Shiloh Service, Inc. sells software
packages from major suppliers like Symantec, Microsoft -
Word, Excel, Access, ExpressionWeb - and other word
processor, spreadsheet, and database applications.
Shiloh Service, Inc. does not sell
accounting software or custom software applications.
However, Shiloh Service, Inc. does partner with other
reliable companies in the industry that offer these products
and services. Call Shiloh Service, Inc. if
accounting or custom software us your concern and we can
discuss your needs and guide you in your decision.
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Does Shiloh provide
printer repair services?
Where in Pittsburgh can you turn for
printer repair services? Don't worry, the experts at Shiloh
Service know laser printer repair.
Generally, LaserJet printers are
repairable. Prices for laser jets start at over $400.00. The
cost to repair these units are generally less than the cost.
These printers are usually very dependable and last a long
time. A repair is generally a sign that the printer may be
approaching the end of its useful life.
If an inkjet printer needs repair,
it is usually a different story. It can cost as little
as $50.00 or $60.00 to replace a printer that cost you
several hundred dollars a few years ago. In most cases
these printers are not worth repairing. The end user may
consider returning the printer to the manufacture and
receiving a fixed repair cost.
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Does Shiloh sell
printer toner cartridges?
Yes, Shiloh is an excellent source for
your printer toner cartridges. Our relationships with
manufacturers allow us to meet Pittsburgh’s toner cartridge
needs at very reasonable prices.
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How important is a
backup?
Shiloh Service, Inc. recommends full and
complete backups daily. With a Shiloh configured network we
will point all of the data files back to a central location
so that everybody's data is backed up onto a single shared
tape backup.
Your company may also be concerned with
backing up individual user's PCs. We can set up your
backup to take care of these issues as well and make you
aware of special concerns with backing up individual PCs.
Call Shiloh Service at 724-863-0190 to discuss your options.
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What are the benefits
of faxing from our computer network?
Faxing directly from a computer network
can save paper costs and allow users to have a permanent
record of the fax. It allows users to route faxes
through their email and to have a permanent record of the
faxes which were received.
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I'm busy! How can I
keep up with all the changes in technology and how it
affects my business?
You don't have to keep up with all of the
changes in technology! That's what Shiloh Service, Inc. can
do for you. We'll keep up with the changes in
technology and provide solutions for your business.
Visit
www.shilohservice.com or call Shiloh service Inc at
724-863-0190 and ask to speak with one of our friendly sales
reps.
Service Area
Shiloh Service, Inc. provides computer
solutions, including network support, computer sales, and
computer repair services in the Pittsburgh region.
Our service area includes but is not
limited to: Pittsburgh, Monroeville, McKeesport, Greensburg,
Jeannette, Irwin, North Huntingdon, Latrobe, Murrysville,
Ligonier, and more. We service the counties of Allegheny,
Westmoreland, Armstrong, Beaver, Butler, Washington,
Lawrence, Mercer, Venango, and Erie.
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