Basic Maintenance Plan
A Comprehensive Service
Shiloh's Maintenance Agreement Includes:
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Annual preventative maintenance and diagnostics
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One hour phone response from your Shiloh technician
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On-site response within eight business hours
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Instantaneous network phone support from your Shiloh network engineer
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Priority four hour on-site response for network servers
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Free loaner equipment
Visit our Testimonials page to see how Shiloh serves companies just like yours.
In Pittsburgh, computer repairs and maintenance have never been easier. At Shiloh Service, we offer reliable, cost-effective solutions that make sense for your business.
Our Basic Maintenance Plan
With our basic maintenance plan, your hardware and operating system are completely covered. Discounted labor charges apply to virus remediation, application support, and additional services. See labor charges below.
- Quality parts for your computers, printers, and computer peripherals.
- No labor costs to install parts or bring equipment in for repair.
- Preventative Computer Maintenance, including yearly checkups and cleaning and a regular schedule of visits based on the size and complexity of your system.
- Prompt Reliable Response for all Pittsburgh computer repairs. Return calls within one business hour; onsite help within 8 business hours.
- Network Priority Response, utilizing remote access technology and priority onsite visits within four hours as needed.
- Free Loaners. Sometimes specialized restoration is needed to repair equipment. If we must bring your equipment into our repair shop, free loaners (computer, printer, and computer peripherals) are provided. Shiloh will even transfer your current data files onto the loaner equipment so your business doesn't lose a beat.
With a Basic Maintenance Plan, your company receives the same quality (or better) parts for your computers, printers, and computer peripherals. In addition, you pay no labor to install the parts or carry your equipment in for repair, since our computer maintenance program provides these services at no additional cost.
Contact us today to learn more, or visit our Premier Maintenance Plan page for more comprehensive coverage.
Preventative Computer Maintenance
Shiloh's annual preventative maintenance program spots computer hardware and computer software issues before they become problems. Once a year, Shiloh cleans and diagnoses your computer equipment to help guard against untimely breakdowns.
Prompt Reliable Response
Your problems are resolved quickly so that you can concentrate on your priorities. You won't have to wait forever or track down a technician. Once you call our service dispatcher, an IT support specialist will call you within one business hour and arrive on your site within 8 business hours. All our technicians are dispatched via car phone or pager to provide you the quickest response when our equipment fails.
Network Priority Response
When your computer network goes down, help is only a phone call away.
Utilizing the latest in remote support technologies, our knowledgeable
network engineers diagnose the problem over the phone and immediately
resolve the crisis. Because file servers are a high priority; if on-site
service is needed, we guarantee a technician will be on-site within four
hours of your call.
Free Loaners
Does your computer repair business offer FREE loaner machines? At Shiloh, if we must bring your equipment into our repair shop, free loaners (computer, printer, and computer peripherals) are provided. Shiloh will even transfer your current data files onto the loaner equipment so your business doesn't lose a beat.
Labor Charges
With our basic maintenance plan, labor charges apply to additional services such as: virus and spyware remediation and support, application support, network integration, and remote server support. Charges are calculated at our discounted labor rate of $95 per hour with a 2 hour minimum for senior staff and $85 per hour for break/fix technicians. For full coverage, see our Premier Maintenance Plan.
Service Area
Shiloh Service, Inc. provides computer solutions, including network support, computer sales, and computer repair services in the Pittsburgh region.
Our service area includes but is not limited to: Pittsburgh, Monroeville, McKeesport, Greensburg, Jeannette, Irwin, North Huntingdon, Latrobe, Murrysville, Ligonier, and more. We service the counties of Allegheny, Westmoreland, Armstrong, Beaver, Butler, Somerset, Indiana, Fayette, and Washington.
