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A Comprehensive Service |
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With a Basic Maintenance Plan, your company will
receive the same quality (or better) parts for your computers, printers,
and computer peripherals. In addition, your company will
not have to pay for the labor to install the parts or
carry your equipment in for repair, since our maintenance
program provides these services at no additional cost.
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Our Basic Maintenance Plan
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Quality parts for your
computers, printers, and computer peripherals.
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No labor costs to install parts
or bring equipment in for repair.
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Preventative Maintenance,
including yearly checkups and cleaning and a regular
schedule of visits based on the size and complexity of
your system.
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Prompt Reliable Response.
Return calls within one business hour; onsite help
within 8 business hours.
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Network Priority Response,
utilizing remote access technology and priority onsite
visits within four hours as needed.
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Free Loaners. Sometimes
specialized restoration is needed to repair equipment.
If we must bring your equipment into our repair shop,
free loaners (computer, printer, and computer
peripherals) are provided. Shiloh will even transfer
your current data files onto the loaner equipment so
your business doesn't lose a beat.
Preventative Maintenance
Shiloh's annual preventative maintenance
program helps spot problems before they occur. Once a year,
Shiloh will clean and diagnose your computer equipment to help
guard against untimely breakdowns.
Prompt Reliable Response
Your problems are resolved quickly so that
you can concentrate on your priorities. You won't have to wait
forever or track down a technician. Once you call our service
dispatcher, a technician will call you within one business
hour and arrive on your site within 8 business hours. All our
technicians are dispatched via car phone or pager to provide
you the quickest response when our equipment fails.
Network Priority Response
When your network goes down, help is only a
phone call away. Utilizing the latest in remote access
technologies, our knowledgeable network engineers will try to
diagnose the problem over the phone and immediately resolve
the crisis. Because file servers are a high priority; if
on-site service is needed, we guarantee a technician will be
on-site within four hours of your call.
Free Loaners
Sometimes specialized restoration is needed
to repair equipment. If we must bring your equipment into our
repair shop, free loaners (computer, printer, and computer
peripherals) are provided. Shiloh will even transfer your
current data files onto the loaner equipment so your business
doesn't lose a beat. |
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